in-flight Services Management .

Trolleys and Galleys In-flight Services Management.

In close collaboration with the Cabin Attendants and guest relations divisions, compilation of quality reports in order to:

Communicate immediately non conformities to Catering, On Board Products and Services suppliers leading to immediate corrective actions and financial compensation if foreseen in agreements.
Evaluate if Catering, On Board Products and Services created for the Airline are in line with passengers expectations and needs.
Evaluate suppliers permanently regarding consistency of Airline approved quality and respect of specifications.
Make recommendations to facilitate decision-making of R&D and Marketing Departments to upgrade existing Catering and On Board Products / Services and to source, review and design new ones.

On site review of Caterer’s facility and operations ensure that food processing safety, quality assurance and hygiene programmes are maintained at base and in outstations.